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Petroquímica

Transformando a indústria petroquímica por meio de dados, automação e GenAI.

Aprovado por líderes da indústria

Capacite seu negócio petroquímico com AAXIS. Aproveite os hábitos digitais dos compradores competitivos, capacite a adoção do cliente por meio de dados operacionais e descubra como GenAI e processos automatizados reduzem o custo de atendimento aos clientes.

Aproveite os hábitos digitais dos compradores competitivos

Os compradores estão adotando a tecnologia digital e formando novos hábitos que esperam aplicar em um ambiente de negócios.
Como você faz a transição dos hábitos digitais pessoais deles para um contexto de negócios?

Pedidos e dados operacionais  

Revolucione as interações com o cliente com uma visualização de pedidos omnicanal e serviços de consignação. O primeiro reforça o engajamento online ao aprimorar o acesso do cliente às informações do pedido e promove uma experiência de pedido perfeita. O último automatiza o gerenciamento de estoque e simplifica o rastreamento de uso e os procedimentos de fatura, resultando em eficiência e facilidade de uso. 

Gestão Financeira

Simplifique os processos de pagamento, reduza a cobrança manual e facilite os pagamentos pontuais com exposição on-line de contas a pagar. Os limites de crédito reduzem os cancelamentos de pedidos e melhoram o tempo de pagamento das faturas, pois o crédito se ajusta com base nos valores das faturas pagas, aprimorando a gestão financeira geral.

Manuseio de documentos

Digitalize o manuseio de documentos on-line para gerenciamento eficiente de documentos essenciais do setor, como BOL, COA e NFe. Essa mudança em direção à digitalização e ao autoatendimento elimina aborrecimentos manuais, minimiza o extravio e melhora a acessibilidade, melhorando, em última análise, as experiências do cliente. 

Aproveite os hábitos digitais dos compradores competitivos

Orders & Operational Data
Gestão Financeira
Manuseio de documentos
Discover how to harness competitive buyer’s digital habits.
Connect with an Expert

Empower Customer Adoption through Operational Data  

Customers need more and better access to information. 
How do you help them quickly find the information they need when they want it?

Order Forecasting 

Optimize your operations with online order forecasting, empowering customers to predict and plan demand for improved manufacturing planning. Accuracy in forecasting boosts the customer’s priority score, ensuring timely delivery of exact volumes, especially during peak demand. 

Order Loading Control - "Custom Truck"

Empower customers with the “Custom Truck” feature, enabling them to optimize truck loads for cost control and delivery efficiency. Enhance safety compliance by facilitating the segregation of chemical products per truck, ensuring adherence to transportation laws. 

Online Order Tracking

Stay informed with our online tracking capability, offering near-real-time updates on truck and rail car orders. Empower customers with this self-service feature, allowing efficient shipment planning, eliminating the need for multiple status calls, and ensuring ample offloading space at customer locations. 

Empower Customer Adoption through Operational Data ​

Order Forecasting
Order Loading Control - "Custom Truck"
Online Order Tracking
Discover how to empower customer adoption through operational data.
Connect with an Expert

GenAI for Customer Service Efficiency 

Customer Service Represenatives and Sales Representatives waste significant time manually serving customers. How can Generative AI and automated processes reduce the cost to serve customers?

Sample Material Requests

Revolutionize sample material requests with an efficient, solution-supported workflow, eliminating time-consuming manual processes. This modernized approach ensures traceability, expedites time-sensitive projects, and frees up staff for more valuable activities. Enjoy automatic tracking and notifications for overdue steps. 

Improved Customer Communication

StreamlineCSR workflows by directly integrating communication systems such as Outlook and MS Teams into the online portal, granting immediate access to client information, communication, and call logs. Furthermore, personalized dashboards within a CS Supplier View provide a quick overview of critical customer data and KPIs, ultimately boosting CSR efficiency and productivity. 

GenAI Reduces Cost to Serve

Boost operational efficiency with GenAi by securely integrating internal processes. Prioritize customer emails and aid customer service representatives (CSRs) with a chatbot for swift information retrieval. Furthermore, GenAI facilitates streamlined email responses, ensuring time efficiency, consistent replies, and the ability to track and enhance correspondence performance. 

GenAI for Customer Service Efficiency ​

Sample Material Requests
Improved Customer Communication
GenAI Reduces Cost to Serve
Discover how to use GenAI for Customer Service Efficiency.
Connect with an Expert

Destaques de Clientes

Frame-9249-2

Business Objective

Braskem, Latin America’s largest petrochemical company, collaborated with AAXIS to modernize its traditional, mostly offline operations. This strategic partnership, established in 2018, facilitated Braskem’s transformation into a digital leader, driving innovation in customer engagement practices.

Execution

Leveraging OroCommerce, AAXIS built a scalable omnichannel digital commerce platform that helped Braskem transform the way they interacted with their customers.  Branded by Braskem as the EDGE platform, the digital presence offered critical real-time sales order and shipment tracking information to both customers and inside sales teams.

  • Improved operational efficiency by shifting customers away from manual processes to digital ordering. 
  • Increased customer satisfaction by providing the ability to accurately forecast through personalized dashboards. 
  • Introduced digital self-servicing that enabled Account Managers to concentrate on improving and expanding relationships.
  • Increased efficiency of Customer Support Reps (CSRs) by producing custom dashboards to highlight regional information and KPI’s.
  • Enabled CSR’s to leverage GenAI to respond to customer service inquiries. 
  • Reduced operating costs by allowing customers to remit payment online.
  • Allowed Braskem customers to control costs, optimize delivery and adhere to safety specs, by providing the ability to ‘load’ their own trucks when needed.
  • Aided Braskem to better plan manufacturing demands through forecast data analysis.

Benefits and Results

50% of global sales are via the EDGE digital commerce platform.
30,000 hours/year saved by eliminating manual processes.
70% of Braskem’s total customer base utilize the EDGE platform.
Introduced self-service capabilities, reducing demand on Braskem personnel.
Expertise

Advisory
Services

Digital
Commerce

Cloud
Enablement

Data and AI Services

Managed
Services

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Orders & Operational Data  

Revolucione as interações com o cliente com uma visualização de pedidos omnicanal e serviços de consignação. O primeiro reforça o engajamento online ao aprimorar o acesso do cliente às informações do pedido e promove uma experiência de pedido perfeita. O último automatiza o gerenciamento de estoque e simplifica o rastreamento de uso e os procedimentos de fatura, resultando em eficiência e facilidade de uso. 

Gestão Financeira

Simplifique os processos de pagamento, reduza a cobrança manual e facilite os pagamentos pontuais com exposição on-line de contas a pagar. Os limites de crédito reduzem os cancelamentos de pedidos e melhoram o tempo de pagamento das faturas, pois o crédito se ajusta com base nos valores das faturas pagas, aprimorando a gestão financeira geral.

Manuseio de documentos

Digitalize o manuseio de documentos on-line para gerenciamento eficiente de documentos essenciais do setor, como BOL, COA e NFe. Essa mudança em direção à digitalização e ao autoatendimento elimina aborrecimentos manuais, minimiza o extravio e melhora a acessibilidade, melhorando, em última análise, as experiências do cliente. 

Order Forecasting 

Optimize your operations with online order forecasting, empowering customers to predict and plan demand for improved manufacturing planning. Accuracy in forecasting boosts the customer’s priority score, ensuring timely delivery of exact volumes, especially during peak demand. 

Order Loading Control - "Custom Truck"

mpower customers with the “Custom Truck” feature, enabling them to optimize truck loads for cost control and delivery efficiency. Enhance safety compliance by facilitating the segregation of chemical products per truck, ensuring adherence to transportation laws. 

Online Order Tracking

Stay informed with our online tracking capability, offering near-real-time updates on truck and rail car orders. Empower customers with this self-service feature, allowing efficient shipment planning, eliminating the need for multiple status calls, and ensuring ample offloading space at customer locations. 

Sample Material Requests

Revolutionize sample material requests with an efficient, solution-supported workflow, eliminating time-consuming manual processes. This modernized approach ensures traceability, expedites time-sensitive projects, and frees up staff for more valuable activities. Enjoy automatic tracking and notifications for overdue steps. 

Improved Customer Communication

StreamlineCSR workflows by directly integrating communication systems such as Outlook and MS Teams into the online portal, granting immediate access to client information, communication, and call logs. Furthermore, personalized dashboards within a CS Supplier View provide a quick overview of critical customer data and KPIs, ultimately boosting CSR efficiency and productivity. 

GenAI Reduces Cost to Serve

Boost operational efficiency with GenAi by securely integrating internal processes. Prioritize customer emails and aid customer service representatives (CSRs) with a chatbot for swift information retrieval. Furthermore, GenAI facilitates streamlined email responses, ensuring time efficiency, consistent replies, and the ability to track and enhance correspondence performance.