Petrochemical
Transforming the Petrochemical Industry Through Data, Automation and GenAI.
Trusted by Industry Leaders
Harness Competitive Buyers' Digital Habits
Buyers are adopting digital technology and forming new habits that they expect to apply in a business setting.
How do you transition their personal digital habits to a business context?
Revolutionize customer interactions with an omnichannel order view and consignment services. The former bolsters online engagement by enhancing customer access to order information and fosters a seamless ordering experience. The latter automates inventory management and simplifies usage tracking and invoice procedures, resulting in efficiency and ease of use.
Streamline payment processes, reduce manual chasing and facilitate timely payments with online exposure of accounts payable. Credit limits reduce order cancellations and improve invoice payment time, as credit adjusts based on paid invoice amounts, enhancing overall finance management.
Digitize document handling online for efficient management of essential industry documents such as BOL, COA, and NFe. This shift towards digitalization and self-service eliminates manual hassles, minimizes misplacement, and enhances accessibility, ultimately improving customer experiences.
Harness Competitive Buyers' Digital Habits
Discover how to harness competitive buyer’s digital habits.
Empower Customer Adoption through Operational Data
Customers need more and better access to information.
How do you help them quickly find the information they need when they want it?
Optimize your operations with online order forecasting, empowering customers to predict and plan demand for improved manufacturing planning. Accuracy in forecasting boosts the customer’s priority score, ensuring timely delivery of exact volumes, especially during peak demand.
mpower customers with the “Custom Truck” feature, enabling them to optimize truck loads for cost control and delivery efficiency. Enhance safety compliance by facilitating the segregation of chemical products per truck, ensuring adherence to transportation laws.
Stay informed with our online tracking capability, offering near-real-time updates on truck and rail car orders. Empower customers with this self-service feature, allowing efficient shipment planning, eliminating the need for multiple status calls, and ensuring ample offloading space at customer locations.
Empower Customer Adoption through Operational Data
Discover how to empower customer adoption through operational data.
GenAI for Customer Service Efficiency
Customer Service Represenatives and Sales Representatives waste significant time manually serving customers. How can Generative AI and automated processes reduce the cost to serve customers?
Revolutionize sample material requests with an efficient, solution-supported workflow, eliminating time-consuming manual processes. This modernized approach ensures traceability, expedites time-sensitive projects, and frees up staff for more valuable activities. Enjoy automatic tracking and notifications for overdue steps.
StreamlineCSR workflows by directly integrating communication systems such as Outlook and MS Teams into the online portal, granting immediate access to client information, communication, and call logs. Furthermore, personalized dashboards within a CS Supplier View provide a quick overview of critical customer data and KPIs, ultimately boosting CSR efficiency and productivity.
Boost operational efficiency with GenAi by securely integrating internal processes. Prioritize customer emails and aid customer service representatives (CSRs) with a chatbot for swift information retrieval. Furthermore, GenAI facilitates streamlined email responses, ensuring time efficiency, consistent replies, and the ability to track and enhance correspondence performance.
GenAI for Customer Service Efficiency
Discover how to use GenAI for Customer Service Efficiency.
Customer Spotlight
