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Communications Service Providers (CSPs)

Grow your digital channel revenue and optimize customer support.

Elevate your digital capabilities and efficiency with AAXIS. Drawing on over a decade of industry experience, we specialize in optimizing interoperability with your systems through TMF standards, while embracing and harnessing cutting-edge technologies in the CSP sector.

Trusted by Industry Leaders

AAXIS at Telco Events

CDMX
APR 24-25, 2024
National Harbor, MD
MAY 15-17, 2024
CHILE
JUN 2024

Areas of Expertise

Telecommunications

Empowering Telcos with Cutting-Edge eCommerce Solutions

Traditional eCommerce does not align with the telco industry. It is a challenge for telcos to find an eCommerce solutions provider with extensive telco knowledge to maximize their eCommerce ROI.


AAXIS has 15+ years of experience implementing eCommerce in the telco industry spanning North America, Latin America and Asia Pacific. We have in-depth knowledge of telco processes spanning both BSS and OSS. We have successfully delivered eCommerce solutions on the leading commerce platforms to achieve omnichannel sales.

Enabling Telco Digital Channel Interoperability
There is a significant inefficiency in the ability to interoperate with backend systems. Many telco products are managed by different solutions, hence enabling the digital channel is slow and expensive.

Trust AAXIS to supercharge your telco’s digital capabilities. We specialize in implementing and extending the TM Forum framework for your enterprise, establishing a strong foundation for improved digital operations and long-term profitability. Through the TMF open API standards, AAXIS can unify your disparate systems to interoperate under a single user interface.
Consolidating Technology Ecosystems Following Mergers and Acquisitions
Mergers and acquisitions are frequent in the telecommunications industry as telcos vie for a limited customer base. Integrating new systems and onboarding customers through a unified channel can be costly and challenging.

Enhance your digital ecosystem from constrained to flexible architecture, empowering your business to compete more effectively. Trust AAXIS to enhance your telco’s digital capabilities. We specialize in consolidating technology within the TM Forum framework, ensuring a unified customer experience for your enterprise.
Driving Business Innovation Through Composable Architecture
The Telecom industry is highly competitive and requires constant innovation around new offerings. Speed to market and flexibility to create new features are essential.

Our composable telco architecture enables CSPs to personalize customer experiences, branding, and product offerings for each new business line. This enables telcos to rapidly deliver and monetize business opportunties without signfiicant IT investment.
Utilzing LLM to Unlock Digital Sales
After one negative digital interaction, Telcos can expect to lose a significant percentage of customers. By leveraging LLM technology frameworks offered by AAXIS, empower your customers to be self reliant when signing up or managing their services.

Provide a natural conversational experience with an AI Sales Agent capable of understanding diverse communication styles and responding intelligently by leveraging business knowledge. Experience reduced call center costs and an elevated customer journey.

Telecommunication

Empowering Telcos with Cutting-Edge eCommerce Solutions
Enabling Telco Digital Channel Interoperability
Consolidating Technology Ecosystems Following Mergers and Acquisitions
Driving Business Innovation Through Composable Architecture
Utilzing LLM to Unlock Digital Sales

Customer Spotlights

Frame-9249-1
Case-study-3

Business Objective

WOM, a telecommunications company based in Chile, and established in 2015, has become a significant provider of mobile phone and mobile broadband services. They offer a variety of multimedia plans, prepaid services, and mobile devices. WOM partnered with AAXIS to enable their new and existing customers to sign up for postpaid lines, purchase/upgrade devices, and perform phone number portability using a new digital channel, without involving the call center or physical stores. They also aimed to reduce the operational cost of the call center by creating enhanced self-service capabilities online.

Execution

WOM partnered with AAXIS to enable digital commerce.  

  • Provided a blueprint for WOM’s digital ecosystem by restructuring existing enterprise systems to communicate through a standard telecommunications business language layer using TMF Open APIs.  
  • Implemented cloud-based content management solution to manage digital content across all digital channels.  
  • Developed a new “headless” UX storefront to provide a highly efficient and scalable presentation layer using a micro-frontend design approach to support an unlimited number of eCommerce, self-service, and marketings sites. 
  • Enhanced online commerce features so customers could add new lines, port existing lines, pay bills, and purchase phones through the digital channel without contacting the call center or visiting a physical store.  

Benefits and Results

Optimized operational cost by developing a scalable and flexible technology stack to enable global expansion. 
Reduced call center costs by enabling self-service capabilities. 
Increased customer satisfaction due to a centralized self-service platform.
Faster time to market for new services due to agile feature rollouts. 
Expertise

Advisory
Services

Digital
Commerce

Cloud
Enablement

Data and AI Services

Managed
Services

Business Objective

VTR, a subsidiary of Liberty Latam, is positioned as one of the largest Internet providers in Chile. VTR partnered with AAXIS to address critical performance issues on their website and mobile app, characterized by slow response times and overall inefficiency. AAXIS was also commissioned to improve the lead generation and lead management processes internally.

Execution

VTR partnered with AAXIS to transform their technological infrastructure and customer experience to meet the demands of today’s dynamic market. 

  • Performed a comprehensive performance and architectural assessment of VTR’s technology stack. 
  • Crafted a cutting-edge architecture based on the assessment’s insights. 
  • Executed the implementation of the new technology architecture to elevate site performance. 
  • Evaluated existing lead generation and management systems/processes for optimization.
  • Created a digital channel for mobile products, leveraging an industry-leading commerce platform. Introduced a fresh digital experience utilizing a top-tier CMS. 
  • Successfully migrated their legacy commerce platform to an industry-leading solution. 

Benefits and Results

Increased customer acquisition through the creation of a highly scalable digital platform
Optimized lead flow by revamping the lead management system.
Increased customer engagement due to an improved digital experience. 
Reduced call center costs by optimizing call routing from digital channels. 
Expertise

Advisory
Services

Digital
Commerce

Cloud
Enablement

Data and AI Services

Managed
Services

Interested in learning more?​
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Empowering Telcos with Cutting-Edge eCommerce Solutions
Traditional eCommerce does not align with the telco industry. It is a challenge for telcos to find an eCommerce solutions provider with extensive telco knowledge to maximize their eCommerce ROI.

AAXIS has 15+ years of experience implementing eCommerce in the telco industry spanning North America, Latin America and Asia Pacific. We have in-depth knowledge of telco processes spanning both BSS and OSS. We have successfully delivered eCommerce solutions on the leading commerce platforms to achieve omnichannel sales.
Enabling Telco Digital Channel Interoperability
There is a significant inefficiency in the ability to interoperate with backend systems. Many telco products are managed by different solutions, hence enabling the digital channel is slow and expensive.

Trust AAXIS to supercharge your telco’s digital capabilities. We specialize in implementing and extending the TM Forum framework for your enterprise, establishing a strong foundation for improved digital operations and long-term profitability. Through the TMF open API standards, AAXIS can unify your disparate systems to interoperate under a single user interface.
Consolidating Technology Ecosystems Following Mergers and Acquisitions
Mergers and acquisitions are frequent in the telecommunications industry as telcos vie for a limited customer base. Integrating new systems and onboarding customers through a unified channel can be costly and challenging.

Enhance your digital ecosystem from constrained to flexible architecture, empowering your business to compete more effectively. Trust AAXIS to enhance your telco’s digital capabilities. We specialize in consolidating technology within the TM Forum framework, ensuring a unified customer experience for your enterprise.
Driving Business Innovation Through Composable Architecture
The Telecom industry is highly competitive and requires constant innovation around new offerings. Speed to market and flexibility to create new features are essential.

Our composable telco architecture enables CSPs to personalize customer experiences, branding, and product offerings for each new business line. This enables telcos to rapidly deliver and monetize business opportunties without signfiicant IT investment.
Utilzing LLM to Unlock Digital Sales
After one negative digital interaction, Telcos can expect to lose a significant percentage of customers.

By leveraging LLM technology frameworks offered by AAXIS, empower your customers to be self reliant when signing up or managing their services.

Provide a natural conversational experience with an AI Sales Agent capable of understanding diverse communication styles and responding intelligently by leveraging business knowledge. Experience reduced call center costs and an elevated customer journey.